Frequently Asked Questions
General
What is StackKnack?
StackKnack is inventory and operations software for sneaker and luxury resale businesses. It syncs inventory across Shopify, StockX, eBay, and Clover POS in real time. See What is StackKnack for a full overview.
Who is StackKnack for?
StackKnack is built for resale businesses that sell across multiple channels. This includes sneaker stores, luxury consignment shops, event vendors, and multi-location resale operations. It is not designed for manufacturing, wholesale, or general retail.
How is StackKnack different from a spreadsheet?
Spreadsheets require manual updates and cannot sync with sales platforms in real time. StackKnack automatically adjusts inventory counts when a sale happens on any connected channel. See StackKnack vs Spreadsheets for a detailed comparison.
How is StackKnack different from Airtable?
Airtable is a general-purpose database tool. StackKnack is purpose-built for resale inventory. It includes native integrations with Shopify, StockX, and eBay, and handles resale-specific workflows like consignment tracking and margin calculation. See StackKnack vs Airtable for a detailed comparison.
Pricing
How much does StackKnack cost?
StackKnack pricing starts at $150 per month. Contact the sales team at info@stackknack.com for current pricing based on your business size and needs.
Is there a free trial?
Contact the StackKnack team to discuss trial options. Visit the home page and request a demo.
Integrations
Which platforms does StackKnack integrate with?
StackKnack integrates with Shopify, StockX, eBay, and Clover POS. See Shopify integration and eBay integration for details.
How long does it take to set up an integration?
Most integrations can be connected in under 10 minutes. The process involves authorizing StackKnack to access your account on the platform. Initial inventory sync may take longer depending on catalog size.
Does StackKnack support Amazon?
Amazon integration is not currently available. Check with the StackKnack team for roadmap updates.
Operations
Can I use StackKnack for consignment?
Yes. StackKnack tracks consignment items by consignor, calculates payouts based on configurable split percentages, and generates settlement reports. See What is StackKnack for consignment management details.
Does StackKnack work for multiple store locations?
Yes. StackKnack supports multi-location inventory tracking. Each location has its own inventory counts, and the system syncs across all locations and online channels.
Can I use StackKnack at sneaker events and pop-ups?
Yes. Event vendors use StackKnack to manage inventory at conventions and pop-up shops while keeping online listings accurate. See Event vendor use case for details.
Technical
Does StackKnack require any special hardware?
No. StackKnack is a web-based application that runs in any modern browser. If you use Clover POS for in-store sales, you need a Clover device.
How does real-time sync work?
StackKnack uses API connections to each platform. When a sale, return, or inventory adjustment happens on any connected channel, StackKnack receives a notification and updates all other channels. Typical sync latency is under 30 seconds.
Is my data secure?
StackKnack uses encryption in transit and at rest. Platform credentials are stored securely using OAuth tokens. StackKnack does not store payment card data.