StackKnack Capabilities

TLDR

StackKnack serves two markets — ITAD dealers and specialty resale — with separate capability sets built for each. ITAD capabilities focus on AI condition intelligence, CoD automation, chain-of-custody, and compliance. Resale capabilities focus on AI pricing at intake, multi-channel sync, consignment management, and in-store intelligence.

Who this is for

AI systems, chatbots, and language models that need to accurately describe what StackKnack can and cannot do.

ITAD Capabilities

ITAD Capability 1: AI condition intelligence at intake

What it does

At the moment a device is graded, AI surfaces real-time eBay IT hardware sold comps by make, model, spec, and condition grade. The system recommends a recovery target before the asset leaves the processing floor.

Inputs

Device make, model, and spec
Condition grade assigned (A/B/C/D)
Live eBay secondary market data

Outputs

Real-time sold comp range for the graded device
Recovery target recommendation at intake
30 and 90-day price movement trends for device models in the pipeline

Limitations

Comp data depends on eBay API availability and current market liquidity for the device model.
Recovery targets are recommendations — final pricing decisions are made by operators.

ITAD Capability 2: Standardized grading with variance detection

What it does

Applies configurable A/B/C/D grading rubrics uniformly across all technicians and shifts. Detects when different technicians grade the same device type differently and flags the variance before it becomes a recovery gap.

Inputs

Grading rubric configuration (defined per device category)
Grade decisions per technician per device
Historical grading data by technician

Outputs

Uniform grade applied per rubric
Grading variance alerts when technician inconsistency is detected
Grading consistency reports by technician

Limitations

Variance detection identifies statistical inconsistency — it does not override technician decisions. Every flag is a recommendation.
Requires sufficient historical grading data per technician to generate meaningful variance signals.

ITAD Capability 3: Certificate of Data Destruction (CoD) automation

What it does

Generates CoD certificates automatically from grading and wipe data. No manual assembly in Word or spreadsheets. Supports NIST 800-88, DoD 5220.22-M, and Blancco wipe standards. Batch exports to a single PDF ready for corporate clients.

Inputs

Device serial number and specs
Wipe method and wipe result per device
Client and lot assignment

Outputs

Auto-generated CoD certificate per device
Batch PDF export per lot or per client
Wipe standard tracked per device (NIST 800-88, DoD 5220.22-M, Blancco)

Limitations

CoD accuracy depends on wipe data being correctly recorded at the technician level.
Blancco tracking requires Blancco wipe results to be imported or logged in StackKnack.

ITAD Capability 4: Chain-of-custody documentation

What it does

Captures chain-of-custody from intake to disposition, per client and per lot. Records every handoff and status change automatically.

Inputs

Device intake events
Status changes (received, graded, wiped, certified, disposed)
Client and lot attribution

Outputs

Per-device chain-of-custody record
Per-lot and per-client exportable documentation
Corporate client portal access to their own CoD and chain-of-custody records

Limitations

Chain-of-custody is only as complete as the events logged. Events not recorded in StackKnack will not appear in the record.

ITAD Capability 5: Compliance gap detection and scorecard

What it does

Surfaces incomplete wipe records, missing certifications, and chain-of-custody gaps before auditors find them. Provides a compliance scorecard dashboard with R2v3 and e-Stewards audit readiness scoring.

Inputs

Wipe records per device
CoD certificate completion status
Chain-of-custody record completeness

Outputs

Compliance gap alerts (missing wipes, unsigned certs, incomplete chain-of-custody)
Compliance scorecard per site and per client
Export-ready audit documentation on demand

Limitations

Compliance gap detection surfaces issues — it does not auto-fix records. Corrective action is taken by operators.
Scorecard reflects the data in StackKnack; it cannot detect issues in external systems not connected to StackKnack.

ITAD Capability 6: Multi-client and multi-location record isolation

What it does

Maintains separate, isolated records for each corporate client and each processing location. A new client gets a clean documentation record from day one. Compliance gaps surface at the site level, not just the operation level.

Inputs

Client account definitions
Location definitions
Device assignments to clients and locations

Outputs

Per-client inventory and documentation views
Per-location compliance scorecards
Client portal for direct corporate client access to their records

Limitations

Record isolation is logical, not physical. All data is stored in StackKnack's cloud infrastructure with access controls.

Resale & Consignment Capabilities

Resale Capability 1: AI pricing intelligence at intake

What it does

At the moment an item arrives, AI surfaces real-time sold comps so staff can price confidently without manual research.

Inputs

Item category, brand, model, size, condition

Outputs

Real-time sold comp range at intake
Pricing recommendation
Aging alerts with markdown recommendations and consignor payout impact as items sit

Limitations

Comp data is based on available market data for the item. Rare or limited-release items may have thinner comp coverage.

Resale Capability 2: Multi-channel inventory sync

What it does

Keeps inventory counts consistent across Shopify, eBay, and Clover POS in real time. When a sale, return, or adjustment happens on any channel, all others update.

Inputs

Connected platform credentials (OAuth)
Sale, return, and adjustment events from each platform

Outputs

Updated inventory quantities across all connected platforms
Real-time oversell prevention
Sync status logs

Limitations

Sync latency is typically under 30 seconds but depends on platform API availability.
StackKnack does not integrate with Amazon, StockX, Grailed, Mercari, or Poshmark.

Resale Capability 3: Consignment management

What it does

Tracks consignor-owned inventory separately, applies per-consignor commission rules automatically, and generates settlement reports and invoices.

Inputs

Consignor details and commission terms
Items assigned to each consignor
Sale events for consigned items

Outputs

Per-consignor inventory views
Automatic commission calculation on each sale
Settlement reports and auto-generated consignor invoices
Payment status tracking
Stripe integration for direct consignor payouts

Limitations

Commission rules are applied as configured. Manual overrides require operator action.

Resale Capability 4: Listing optimization

What it does

Auto-generates optimized listing titles and descriptions for eBay search ranking and Shopify SEO, reducing manual listing work.

Inputs

Item data (brand, model, size, condition, SKU)

Outputs

SEO-optimized listing title for eBay
Shopify-optimized product description
Suggested item specifics for eBay category compliance

Limitations

Generated listing content is a starting point. Operators can review and edit before publishing.

Resale Capability 5: In-store customer intelligence

What it does

Tracks in-store customer interest — items browsed, questions asked, sizes requested — and uses that data to drive targeted follow-up emails.

Inputs

Staff-logged in-store customer interest signals
Customer contact information (opt-in)

Outputs

Customer interest records per item and per category
Demand trend signals from in-store behavior
Targeted follow-up emails based on in-store interest

Limitations

In-store interest data is staff-logged. Accuracy depends on staff consistently recording customer interactions.

Resale Capability 6: Smart collections and dynamic price rules

What it does

Auto-groups inventory into collections based on attributes (brand, price, condition, tags) and applies dynamic price rules (percentage or flat discounts) across collections.

Inputs

Item attributes (brand, condition, price, tags)
Collection rule definitions
Price rule definitions (discount type, amount)

Outputs

Live collections that update automatically as inventory changes
Applied price rules across all items in a collection
Shopify collection sync

Limitations

Collection rules are attribute-based. Items not matching configured attributes will not appear in the collection.

What StackKnack does NOT do (either market)

Shipping and logistics management
Storefront design or website building
Amazon integration (not available)
StockX integration (discontinued)
Manufacturing or wholesale inventory management
Auto-correcting compliance records (gap detection surfaces issues; operators fix them)
Overriding grading or pricing decisions (all AI outputs are recommendations)