Relay is supplier and order orchestration for teams fulfilling through multiple sources. It keeps supplier stock live in your store, promises every order to the right supplier, and moves on by itself when one says no — or says nothing.
Illustrative routing. Shopify is the current store connection.
Shopify retailers fulfilling orders through their own stock and participating suppliers.
Reduce manual order routing, confirmation chasing and supplier handoffs.
Start with the situation that sounds most like your team. Each example shows the work this product helps coordinate.
You sell products held by more than one supplier and need a clear fulfillment commitment for every order.
Your team can see who has the order and whether fulfillment is moving.
The first supplier cannot fulfill the order, or does not respond in time.
The exception and the new handoff are recorded without another manual chase.
You have one sellable return on your own shelf while suppliers also hold stock for the same product.
Your own stock gets the first chance to fulfill the next order.
Illustrative scenarios. Current connections and setup depend on the product and your workflow.
Relay refreshes stock from connected suppliers so your team can work from current availability.
Each order reserves a specific unit with a supplier, keeping the fulfillment commitment on record.
Suppliers confirm the order, print the label and ship — from one simple screen.
A decline, or silence, moves the promise to the next supplier. Nobody has to chase.
Returned items land on your own shelf, and your shelf is always offered before a supplier’s.
One clear statement per supplier each week, so settling up is never a spreadsheet job.
Link your Shopify store to Relay.
Their stock appears in your catalogue, kept in sync.
Relay promises, confirms and re-routes as needed.
Review one statement per supplier every Monday.
Your storefront remains the place for checkout and customer orders.
Connected stock sources and the Relay portal support order confirmation, labels and shipment updates.
Use your own available stock, including returns, alongside supplier-held stock.
Have a different setup? Tell us what you use so we can assess the fit before you commit.
No. Relay supports businesses that sell stock held by their suppliers. If you do have your own stock — including returns — Relay can offer it first.
Relay treats silence like a decline. After the response window it moves the order to the next best supplier automatically, and records what happened.
Confirm orders, print the label and ship. They do it from the Relay supplier portal; there is nothing for them to install.
Shopify today. Talk to us if you sell somewhere else.
No. Relay works with Shopify on its own. You can start with supplier fulfillment as a single workflow.
The current workflow starts with suppliers you already work with. We assess how their stock and fulfillment process can connect to Relay.
Bring an example of how your Shopify orders reach your suppliers. We’ll walk through routing, confirmations, recovery and weekly statements.